Frequently Asked Questions and answers
At Mitera Health, we are very responsive to your enquiries or requests and we absolutely value your questions. 

Frequently asked questions

  • What benefits do I have access to when I sign-up to a Mitera Health plan?
    Your Mitera Health insurance coverage benefits include general and specialists consultations, secondary care (eye and dental care), emergency services, surgeries and more. We offer graduated benefits, so the longer you stay on a plan, the more benefits you can access. The availability and limits of your health benefits are determined by the particular plan you are subscribe to.

    You can click here to view the list of general health care benefits applicable to all Mitera Health insurance plans..
  • Can I choose where I am treated?
    Yes, you can.
    You can chose your primary care hospital from a list of our available partner hospitals at the time of your enrolling to a Mitera Health insurance plan. It is advisable that you choose a hospital close to your home, place of work or anywhere else you consider convenient.

  • How to install more extensions?
  • Open the main menu in the app and find the Extensions tab. Click on it to open the Extensions list.

  • Do you have a mobile app?
    We have built an innovative, first-of-its-kind, personalizable user-friendly mobile app (called the MApp) to cater to the unique needs of our esteemed enrollees, clients and care provider hospital partners.

  • Kit is a service that provides the access to all current and new themes/extensions developed by Mobirise. 
  • How can I contact Mitera Health?
    Do you need to speak to us about your insurance plan health benefits, payment, enrolment, or any other issue at all, a Mitera Health Customer Relations Manager is available 24 hours a day to attend to you. You can also reach out to us via the following contact channels.

    Email: info@miterahealth.com.ng
    Telephone:  234 1 888 3532
    WhatsApp:  234 9099 309 550

    Facebook Messenger: @MiteraHealthNG
    Twitter: @MiteraHealthNG
    Instagram: @MiteraHealthNG
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Mitera Health Quick Connect

Need help? Or have a question? 
 Our Customer Relations Team are here to support you every step of your onboarding journey. 

Call Us

Call our Office Team: +234 1 888 3532
WhatsApp Support:  +2349099309550

Visit Us

11, Odunuga Street, Opebi, Ikeja, Lagos, Nigeria

Our Office Hours

09:00hrs - 17:00hrs

Get to Mitera Health

Mitera Health

11, Odunuga Street,
Opebi, Ikeja,
Lagos State,

Contact Mitera

Email:         info@miterahealth.com.ng
Phone:        +234 1 888 3532
WhatsApp:  +234 9099 309 550