Our Frequently Asked Questions
Our Frequently Asked Questions
Your health care benefits as a Miterian (a Mitera Health enrollee) include general and specialists’ consultations, secondary care (eye and dental care), emergency services, surgeries and lots more.
The healthcare benefits and available limits you enjoy are determined by the healthcare package you subscribed for.
The longer you stay subscribed on your plan, the more care benefits you unlock/access.
You can choose to pay quarterly, bi-annually or annually for any of our plans.
Still, need help with this? You can speak directly to our Customer Relations Managers who will advise you further.
Call +234 90 6254 7420 or send us a message on WhatsApp. You can also e-mail us.
Yes
You are covered for emergency stabilization on all plans.
A medical emergency is an accidental injury or the sudden and unexpected onset of a condition requiring immediate medical or surgical intervention.
Yes.
You can switch care providers to any hospital you are eligible for based on your insurance plan and that we have available in our network. This means you can roam within the limits of the hospitals covered on your chosen plan(s).
To make enquiries and effect a change of hospital please call us +234 90 625 4 7420, or e-mail us at info@miterahealth.com.ng
You can also always connect with a Mitera Health Client Relationship Manager who will be happy to help you with any questions you may have.
You can chat live our agents by accessing the chat icon on the bottom right of your screen is page or reach out via our other contact details.
Email: info@miterahealth.com.ng
Telephone: +234 90 625 4 7420
WhatsApp: +234 91 652 3 2005
Facebook Messenger: @MiteraHealthNG
No problem!
You can always reach our Client Relations Managers via e-mail, web live chat support, WhatsApp and even via phone calls.
Please click here to contact us
Healthcare providers, i.e. hospitals, clinics, etc., that pass our selection process may become eligible to join the Mitera Health provider network.
This involves submission of an application by the prospective provider, followed by a review of your credentials and/or tarrifs and signing of a partnership agreement.
Tariffs are a set of prices and rules that help our providers give our members the best value for their plans. Our tariffs were developed in agreement with our providers to ensure they are adequately reimbursed for the delivery of high quality and cost-effective care.